potomac

Auditory Services, Inc.

9800 Falls Road, Suite 5
Potomac, Maryland 20854
Phone: 301-339-8583

Auditory Services, Inc.
Read the original review on Google Local

5 out of 5 stars

Auditory Services deserves the positive and wonderful reviews Checkbook consumers give it. My elderly and frail husband had resisted hearing aids, but finally agreed, with much skepticism, to meeting with an auditory specialist. It was reassuring to know that we had a generous time period to try and then reject any aides that failed to prove comfortable and effective. The Potomac location proved to be convenient to our DC home and from the, office manager, Karen Moshel, to Dr. Kathy Grace, he was put at ease and became confident in the diagnosis that he indeed needed hearing aids. Dr. Grace was sensitive to our preference for devices that that were straight forward and easy to put on and recommended a breakthrough brand that did not require removal of the batteries. I’ll never forget driving home after my husband was first given his hearing aids. I had the radio set at normal level and he complained that the sound was too high. It was wonderful for both of us to lower the volume to accommodate his new ability to hear. When my husband suddenly died within the warranty time period, I hesitated to call Auditory Services about a refund, but our children encouraged me to do it. My request was met with sympathy and an immediate promise of a full refund when I returned the device. I do believe that a company that was motivated more by profit than service would have made a persuasive case for not refunding our expenditure. There are many reasons to recommend and rave about Auditory Services. As other consumers have made clear, a commitment to their customers and good service is prime among them.

Read the original review on Yelp

5 out of 5 stars

Auditory Services deserves the positive and wonderful reviews Checkbook consumers give it.  My elderly and frail husband had resisted hearing aids, but finally agreed, with much skepticism, to meeting with an auditory specialist.  It was reassuring to know that we had a generous time period to try and then reject any aides that failed to prove comfortable and effective. The Potomac location proved to be convenient to our DC home and from the, office manager, Karen Moshel, to Dr. Kathy Grace, he was put at ease and became confident in the diagnosis that he indeed needed hearing aids.  Dr. Grace was sensitive to our preference for devices that that were straight forward and easy to put on and recommended a breakthrough brand that did not require removal of the batteries.   I'll never forget driving home after my husband was first given his hearing aids.  I had the radio set at normal level and he complained that the sound was too high.  It was wonderful for both of us to lower the volume to accommodate his new ability to hear.   When my husband suddenly died within the warranty time period, I hesitated to call Auditory Services about a refund, but our children encouraged me to do it.  My request was met with sympathy and an immediate promise of a full refund when I returned the device.  I do believe that a company that was motivated more by profit than service would have made a persuasive case for not refunding our expenditure.   There are many reasons to recommend and rave about Auditory Services.  As other consumers have made clear, a commitment to their customers and good service is prime among them.

Read the original review on Yelp

5 out of 5 stars

Outstanding service to both Dad & Mom.  Helped us keep hearing aids in excellent working condition.  Knowledgeable & friendly, also value-conscious.  Highly recommended.

Read the original review on Yelp

5 out of 5 stars

Fantastic service and Kathy Grace is a fantastic audiologist!  I am now a customer for life!

Read the original review on Google Local

5 out of 5 stars

I'm an academic and I depend on my Hearing aids. I have used the Elton Road location for years. Same qualified professionals and friendly staff have moved to Potomac. Excellent cheerful service. Location is a bit tricky the first time you go. Handicapped entrance is on the west side of the building.